Support
Help with Roamlight, RT1M, Clean and Paid, and anything else from Just A Guy Software LLC.
Contact us
We reply within 2 business days. Please tell us which product you are writing about.
Roamlight also has its own help page at roamlight.co/support, and you can email support@roamlight.co.
Report a problem with an app
If something isn’t working, email us. These details help us find the problem faster:
- The app’s name and version number
- Your device model and its iOS version (Settings › General › About)
- What happened, and what you expected to happen
- The steps that make it happen again, if you know them
- A screenshot or screen recording, if you can
Start a problem report. This opens an email to hello@justaguysoftware.com with those questions filled in.
Frequently asked questions
How do I delete my data or my account?
Roamlight has no accounts. To remove one place, open the menu › Your Travels › Manage. To remove everything, use the erase option in the menu › Settings; it clears your history from your iPhone and from iCloud.
How do I get a refund for an App Store purchase?
Purchases made through the App Store are processed by Apple, so Apple handles refunds. You can request one at reportaproblem.apple.com.
Which devices are supported?
Roamlight runs on iPhone and iPad with iOS or iPadOS 17 or later.
How do I stop text messages from Clean and Paid?
Reply STOP to any message to stop all texts, or reply HELP for help. See the Clean and Paid SMS program for details.
Where is your privacy policy?
Our Privacy Policy explains what we collect and how we use it.